Rise Egypt Customer Terms and Conditions

Questions
If you have any questions, complaints or claims with respect to the Services, please contact us at contact@riseco.ai. We will undertake best efforts to address your concerns. If you feel that your concerns have been addressed incompletely, we invite you to inform us so that we may undertake further investigation.

Installment Agreement
Last updated December 2024

This Rise Installment Agreement (the “Agreement”) includes the Final Payment Schedule that is sent after you complete your purchase with the merchant that will contain your actual payment amounts and due dates. The Final Payment Schedule will supersede and replace the Payment Schedule.
Use of the words “you” and “your” throughout this Agreement refer to the borrower listed, and the words “we,” “us,” and “our” refer to the Originator listed or its assignees. As a condition of the disbursement of proceeds hereunder you agree to make a down payment equal to a portion of the final purchase amount confirmed by the merchant identified which shall be due prior to disbursement of any proceeds described below.
Promise to pay: The Agreement governs your repayment to us in connection with funds we disbursed at your direction and on your behalf to an approved merchant to acquire certain merchandise or services that you have selected. You promise to pay the sum of your down payment and other payment amounts under this Agreement on the dates and according to the amounts displayed as “Down Payment” and “Remaining Payment Schedule” (together, your “Payment Schedule”) as it may be revised by the Final Payment Schedule (inclusive of all taxes and fees), plus all other charges accruing under this Agreement until paid in full. You understand that the actual amounts and due dates of your “Down Payment” and the payments in your “Remaining Payment Schedule” will be provided to you electronically as a supplement to this Agreement (the “Final Payment Schedule.”)
There may be processing, finance, interest, or other charges associated with this agreement. The issuer of your Payment Method (defined below) may charge other charges in accordance with the terms and conditions of the agreement between you and your Payment Method issuer.
Please note that Section 10 of this Agreement includes provisions that govern how claims we may have against each other are resolved. The Agreement includes important terms regarding your rights related to fees, dispute resolution and governing law.
This Agreement incorporates by reference all terms and conditions of our Terms of Service unless explicitly superseded by this Agreement. In the event of a conflict with the Terms of Service or Privacy Policy, this Agreement shall govern with respect to the subject matter of such conflicting terms.
Use of Proceeds and Disbursement Authorization
By electronically accepting this Agreement and completing a purchase, you agree to pay the down payment amount to us, and we agree to disburse the proceeds under this Agreement to the merchant listed. You promise to repay us the amounts disclosed in your Final Payment Schedule provided to you electronically as part of this Agreement. You also agree to pay any applicable Late Fees (as defined below) you incur under this Agreement.
If your purchase is in a foreign currency, we will convert the amount of your purchase in a foreign currency into Egyptian Pounds based on the conversion rate we received from a third party as of the end of the prior business day. This rate may differ from other exchange rates and may differ from the rates in effect in the wholesale markets on the date you made the purchase. If you return your purchase, we will process the return based on the currency conversion rate used to determine the purchase price.

Installment Payments
When you accept this Agreement and place an order, you may identify your preferred method of payment, designating an eligible Egypt-issued credit or debit card as your “Payment Method.” In addition to any required down payment, you must make either three (3) or four (4) payments to us (each, an “Installment Payment”) in the amounts shown under “Remaining Payment Schedule” in your Final Payment Schedule. You are responsible for ensuring that you have sufficient funds available and are able to make Installment Payments on the dates specified in your Final Payment Schedule.
If you make all Installment Payments in full on their due dates, your final payment will be made on the Maturity Date identified in the Final Payment Schedule. You may prepay all amounts due under this Agreement in whole or in part at any time without a penalty and may make any payment early, in whole or in part, without penalty or premium at any time.
If you would like to change your Payment Method or make alternate payment arrangements, you are able to do so online or if the specific feature is not available, or if you have further issues or questions, you may contact us at contact@riseco.ai. The Payment Method you select, and any necessary authorization will not affect your obligation to pay when due all amounts payable under this Agreement. The foregoing authorization is in addition to, and not in limitation of, any rights of setoff we may have under applicable law.

Late Payments
If an Installment Payment is not paid on or prior to the due date specified in the Final Payment Schedule and remains unpaid for a period of ten (10) days after the due date (or such additional grace period that may be required by applicable law), the Late Fee indicated in the Payment Schedule (if any) will be imposed, up to a maximum of 120 Egyptian Pounds, and which in no event will exceed the maximum late fee permitted by applicable state law. Additionally, the aggregate sum of Late Fees associated with a particular order will not exceed 25% of the order value at the time of purchase. Thus, lower value purchases may be subject to fewer or lesser Late Fees in the event of late payment.

Delinquency and Default
If you fail to make any payment when due in the manner required by this Agreement, you will be delinquent. If you are delinquent, have filed or have instituted against you bankruptcy or insolvency proceedings or are in breach any other material term of this Agreement, we may, to the extent and at the time permitted by applicable law, deem you in default and accelerate the maturity of this Agreement and all payments due hereunder. If you fail to make a payment required under this Agreement, we reserve the right to limit, restrict, suspend, or terminate your access to your Rise account.
Approval and Cancellation
All applications for credit are subject to our approval. We may, in our sole discretion, not approve your application, or cancel an approved application before the goods or services are delivered or supplied. If we cancel your previously approved application:
(a) We will apply a full refund of any amounts you have paid (excluding any chargebacks or fees incurred in relation to your payment), and will cancel any future payments related to that order;
(b) The merchant providing the merchandise will not be obliged to deliver the goods (or provide any related services); and
(c) You will have no obligation to make any further payments to us, or continue any other ongoing relationship with us, with respect to your application.

Pre-Authorizations

As part of our approval process and our assessment as to whether or not you have the ability to fulfill your obligation to pay when due all amounts owed under this Agreement, we reserve the right to conduct a pre-authorization of your Payment Method. This may involve placing funds in the account linked to your Payment Method on hold each time you make an online purchase, obtain authorization for an in-store purchase, or add a Payment Method to your Rise Account. For online purchases, we may immediately instruct your bank to void this pre-authorization transaction. For in-store, where an authorization is obtained but there is no completed purchase, we may instruct the bank to void the pre-authorization if the authorization is cancelled or expires. No funds are received by Rise during this process. We cannot guarantee the time it takes for your bank to process the void action and make your funds available.
Please note: In most circumstances, relevant banks will void a pre-authorization transaction within a few hours of the pre-authorization transaction being conducted by Rise.
However, in some instances, banks have taken longer to finalize this process. We do not have any control or influence over the timing of your bank’s ability to finalize this process and Rise makes no representations on this subject matter.
For online purchases:
(i) pre-authorization amount will not exceed first Installment Payment (plus one Egyptian Pound) owed to us for purchase; and
(ii) we immediately instruct your bank to void this pre-authorization transaction.
For in-store purchases:
(i) the pre-authorization amount will not exceed 35% of the value of the authorization (plus one Egyptian Pound); and
(ii) where authorization is obtained but no completed purchase, we instruct the bank to void the pre-authorization transaction.
No funds are received by Rise during the pre-authorization process.

Merchandise Refunds and Other Adjustments Subsequent to Disbursement of Funds
Processing refunds and any merchandise exchanges or modifications are subject to discretion of merchant to whom you directed us to disburse funds under this Agreement. Rise is unable to override merchant return, refund, and exchange policies. If you decide to return goods acquired using funds we have disbursed under this Agreement and request a refund, or a return and refund are otherwise accepted or permitted by law, you will remain obligated to make all payments still outstanding under this Agreement when due. However, for any amounts that a merchant returns directly to us in connection with such returned or exchanged merchandise, we shall retain such amounts and reflect an equivalent credit to reduce your outstanding obligation to us under this Agreement or, where applicable, refund to you any amounts already paid. In event of a partial refund, credit will be applied against your last payment first. If, for any reason, we are unable to apply a refund to the order to which it corresponds, we may in our discretion apply the refund to any method of payment you have on file with us. You will remain obligated to make payments still outstanding when due.

Transfers or Assignments
We may transfer, assign, or sell this Agreement and any rights under this Agreement to a third party without your consent. You agree that we may appoint third party agencies to collect any amounts owing to us under this Agreement without your consent. You hereby waive demand, notice of non-payment, protest and all other notices or demands whatsoever, and hereby consent that without notice to and without releasing liability of any party, obligations evidenced by this Agreement may from time to time, in whole or part, be renewed, extended, modified, accelerated, compromised, settled, canceled, or released by us.
Complaints and Disputes
If you have a complaint with us arising out of or related to this Agreement, you should contact us at contact@riseco.ai. If you have a complaint arising out of delivery or quality of goods you have purchased, you should contact the merchant. If you wish to submit a general complaint to us, you should do so by contacting us using the details posted on the Rise website or available through your Rise account. We may request additional documentation from you to assist us in resolving any complaints or disputes, and you must provide all reasonable assistance to us to facilitate us in resolving all complaints and disputes.

Dispute Resolution
(a) To expedite resolution and to minimize cost of any claims and disputes arising out of or relating to this Agreement (“Dispute(s)”), you and we agree to first attempt to negotiate any Dispute (except those Disputes expressly excluded below) informally for at least thirty (30) days before initiating any court proceeding. Such informal negotiations will commence upon receipt of a written notice (each, a “Notice”). Your address for such Notices is the email address you have provided in your Rise account. Our address for such Notices is contact@riseco.ai. Any Notice from you must include your name, pertinent account information, a brief description of the Dispute, and your contact information, so that we may evaluate the Dispute and attempt to informally resolve the Dispute. Any Notice from us will include pertinent account information, a brief description of the Dispute, and our contact information, so that you may evaluate the Dispute and attempt to informally resolve the Dispute. If the informal negotiations are successful, no further action is necessary.
(b) If the parties are unable to resolve a dispute through informal negotiations, after 30 days from the date of the first notice, the parties agree that all disputes shall be resolved by the Egyptian courts as having a trial constitutes a constitutional and statutory rights to go to courts. All disputes shall be governed by, and shall be construed in accordance with, the Laws of the Arab Republic of Egypt.
(c) The parties agree that the following Disputes are not subject to the above provisions concerning informal negotiations: (1) any claim related to actual or threatened infringement, misappropriation or violation of a party’s copyrights, trademarks, trade secrets, patents or other intellectual property rights. Aforementioned Disputes shall be brought in Egypt unless the parties agree otherwise. In addition, either party may assert claims, if they qualify, in small claims court in any location in Egypt where such party lives or works.

Applicable Law and Jurisdiction
This Agreement shall be governed by, and will be construed under, the laws of Egypt.

No Warranties; Limitation of Liability

Except as expressly set forth in this agreement, we make no representations or warranties to you, including, but not limited to, any implied warranties of merchantability or fitness for a particular purpose. In no event shall we be liable to you for any lost profits or special, exemplary, consequential, or punitive damages, even if informed of the possibility of such damages. Furthermore, we make no representation or warranty to you regarding the effect the agreement may have upon your tax liability. You agree that if any lawsuit or court proceeding is permitted under this Agreement, the aggregate liability of us, our subsidiaries, partners, and affiliates to you for all claims arising out of or related to this Agreement or your use or inability to use your Rise account will not exceed the greater of (a) the amount of any affected order(s) giving rise to such damages, or (b) the amount of five thousand Egyptian Pounds (5000 LE). These limitations will apply even if the above stated remedy fails of its essential purpose.

Express Written Consent to Receive Short Message Service (“SMS”) Communications and Email Communications

(a) Notwithstanding any current or prior election to opt in or opt out of receiving calls or SMS messages (including text messages) from us, our agents, representatives, affiliates, or anyone calling on our behalf, you expressly consent to be contacted by us, our agents, representatives, affiliates, or anyone calling on our behalf for any and all purposes arising out of or relating to this Agreement, at any telephone number, or physical or electronic address you provide or at which you may be reached. You agree we may contact you in any way, including SMS and text messages, calls using prerecorded messages or artificial voice, and calls and messages delivered using auto telephone dialing system or an automatic texting system. Automated messages may be played when the telephone is answered whether by you or someone else. In the event that an agent or representative calls, he or she may also leave a message on your answering machine, voice mail, or send one via text. You also expressly consent to the receipt of electronic communications in connection from the merchant, Rise or any third party, that is engaged by Rise to collect any amount owed under this Agreement.
(b) You consent to receive SMS and text messages, calls, and messages (including prerecorded and artificial voice and autodialed) from us, our agents, representatives, affiliates, or anyone calling on our behalf at number(s) you have provided to us, or numbers we can reasonably associate with your account through other means, with information or questions about your application, this Agreement and/or your account. You certify, warrant, and represent that the telephone numbers that you provided to us are your contact numbers. You represent that you are permitted to receive calls at any telephone numbers you have provided to us. You agree to promptly alert us whenever you stop using a particular telephone number.
(c) By accepting this Agreement, you are providing express written consent to receive SMS and text messages to each telephone number provided by you to us regarding this Agreement and your Rise account. You agree that you are responsible for any message, data rates or fees that your telephone service provider charges in relation to SMS messages sent and received by you. If you have any questions regarding those rates, please contact your wireless carrier.
(d) If you wish to withdraw your consent to have communications provided via SMS, you may opt-out of receiving SMS from us at any time by emailing us at contact@riseco.ai. Upon receipt of your message, we will process the request and it will be effective only after we have a reasonable period of time to process your request. If you fail to provide or if you withdraw your consent to receive SMS communications as set forth in this section, Rise reserves the right to restrict, deactivate or close your Account and you agree that you may be prevented from using some or all features of your Rise account.
(e) You agree that we may send you marketing communications to the email address you have provided including but not limited to targeted offers, introduction of new features, or other special announcements. You may opt out of these marketing communications at any time by using the “unsubscribe” link within a marketing email.

Miscellaneous
This Agreement is effective until all amounts due under the Agreement are paid in full or otherwise cancelled or refunded. If any provision of this Agreement (or any portion thereof) is determined to be invalid or unenforceable, the remaining provisions of this Agreement shall not be affected thereby and shall be binding upon the parties and shall be enforceable, as though said invalid or unenforceable provision (or portion thereof) were not contained in this Agreement.
This Agreement, including all documents incorporated by reference, constitutes and contains the entire agreement between you and us with respect to the subject matter hereof and supersede any prior or contemporaneous oral or written agreements.
Any holder of this consumer credit contract is subject to all claims and defenses which the debtor could assert against the seller of goods or services obtained with the proceeds hereof. Recovery hereunder by the debtor shall not exceed amounts paid by the debtor hereunder.

 

Electronic Transactions
This agreement is subject to your consent to electronic transactions and disclosures previously provided.